Customer Service Representative
Cafe Spice Cafe Spice New Windsor, NY New Windsor, NY Full-time Full-time From $20 an hour From $20 an hour 2 days ago 2 days ago 2 days ago For over 20 years, Cafe Spice has been (and still is!) one of the leading brands in the Indian food category space.
Our prepared meals and food service offerings have brought boldly delicious flavors to Deli/Prepared Foods sections in grocery stores all over the country.
We are a culinary-driven company with a background in fine dining, manufacturing, and CPG.
We pride ourselves on our values, culinary excellence and innovation, and a strong commitment to quality.
With countless new ventures on the horizon, now is the perfect time to be joining our growing team! Working at Cafe Spice, you'll be able to learn and grow with a support system that will help you achieve your career goals and seize any opportunities that may come your way.
We are a hard-working team that uses our love for food to innovate and bring the Cafe Spice brand, and all we have to offer, to the forefront.
If this opportunity sounds interesting to you, apply today! We would love to get to know you more.
Essential Duties:
Provides prompt, efficient, friendly service to all customers, wholesale and retail.
Processes customer needs, complaints, and problems Maintains customer contact as needed Performs Order entry continuously; daily Manages dated orders Documents all Order Entry to build departmental KPI's Works directly with Operations Manager to streamline Customer Order Forms and Order Entry Provides follow-up calls and reminds customers to place their orders Completes all vendor and item set-up forms Serves as a liaison with all the proper parties to ensure that forms are completed in their entirety and that information is accurate and up to date Responds to customers comments and complaints Inputs and communicates all sample requests utilizing Syspro, email and other forms of communication Communicates distribution issues to the operations manager, and follow up for resolution Communicates/transfers special requests and key-account issues and inquiries to Supervisor Obtains, learns, and maintains routing guides for key account customers Communicates requirements to and alerts Supervisor of any issues Requirements:
Minimum 2 years customer service and sales experience required; Able to thrive in a fast paced, high-volume environment; Strong verbal and written communication skills; Strong analytical, organizational and follow-up skills; Ability to prioritize and manage multiple tasks; Reliable and punctual with a good work ethic; Friendly personality; Proficiency in MS Office suite; Experience with ERP systems is required.
Must be able to communicate clearly and effectively with managers, and customers.
Job Type:
Full-time Pay:
From $20.
00 per hour
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift People with a criminal record are encouraged to apply Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Our prepared meals and food service offerings have brought boldly delicious flavors to Deli/Prepared Foods sections in grocery stores all over the country.
We are a culinary-driven company with a background in fine dining, manufacturing, and CPG.
We pride ourselves on our values, culinary excellence and innovation, and a strong commitment to quality.
With countless new ventures on the horizon, now is the perfect time to be joining our growing team! Working at Cafe Spice, you'll be able to learn and grow with a support system that will help you achieve your career goals and seize any opportunities that may come your way.
We are a hard-working team that uses our love for food to innovate and bring the Cafe Spice brand, and all we have to offer, to the forefront.
If this opportunity sounds interesting to you, apply today! We would love to get to know you more.
Essential Duties:
Provides prompt, efficient, friendly service to all customers, wholesale and retail.
Processes customer needs, complaints, and problems Maintains customer contact as needed Performs Order entry continuously; daily Manages dated orders Documents all Order Entry to build departmental KPI's Works directly with Operations Manager to streamline Customer Order Forms and Order Entry Provides follow-up calls and reminds customers to place their orders Completes all vendor and item set-up forms Serves as a liaison with all the proper parties to ensure that forms are completed in their entirety and that information is accurate and up to date Responds to customers comments and complaints Inputs and communicates all sample requests utilizing Syspro, email and other forms of communication Communicates distribution issues to the operations manager, and follow up for resolution Communicates/transfers special requests and key-account issues and inquiries to Supervisor Obtains, learns, and maintains routing guides for key account customers Communicates requirements to and alerts Supervisor of any issues Requirements:
Minimum 2 years customer service and sales experience required; Able to thrive in a fast paced, high-volume environment; Strong verbal and written communication skills; Strong analytical, organizational and follow-up skills; Ability to prioritize and manage multiple tasks; Reliable and punctual with a good work ethic; Friendly personality; Proficiency in MS Office suite; Experience with ERP systems is required.
Must be able to communicate clearly and effectively with managers, and customers.
Job Type:
Full-time Pay:
From $20.
00 per hour
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift People with a criminal record are encouraged to apply Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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