Post Sales Technical Support

Company Name:
Ascott Group
We are the Ascott Group... a search firm specializing in the lighting industry. We have positions at all levels with Architectural, commercial, Industrial, Residential, and Solid State Lighting fixture, lamp, and ballast manufacturers.
Our client is a fast paced innovative LED lighting systems manufacturer that is revolutionizing look and feel of down lights with continued focus on innovation and the latest in technology to provide the best possible LED lighting in the sharpest design driven format .The team is expanding to take on the tasks of providing superior post-sales support. Due to focus on superior service and quality they are seeking an post sales technical support professional to assume the role of:
Post Sales Tech Support Manager - Newburgh, NY
A successful LED lighting technical support engineer with 2+ years of LED lighting experience, including supporting post sales warranty issues and or technical diagnosis background is desired. Candidate must have experience in time sensitive tech support and high volume support environment. Requirements: : A Bachelors or Masters (preferred) degree in Mechanical Engineer or Electrical Engineering with a minimum of 2 years of industry experience : Excellent verbal and written communication skills working in cross functional teams : Must be able to work independently within a fast paced environment with shifting priorities and multiple deadlines. : Solid foundation in LED lighting systems support: Managing the working relationship with customers and internal Sales, engineering teams. Compensation will include attractive and competitive base, and benefits.
Please email your resume (MS Word) and cover letter, specifically summarizing your proudest accomplishments and why you are a good fit for this role to: Please read the qualifications for this position carefully.
The successful applicant will have to get up to speed quickly and therefore, we can only consider those who meet all the criteria listed above. Multiple positions available globally. You can follow us on twitter @ascottgroup for upcoming openings Ascott Group is always on the look-out for top talent. If this position isn't a good fit for you, we probably have a position that is. Our Motto is Global Presence with Local Relationships

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