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Customer Service Representative

Job Description
Ability to work flexible days (including Sunday's) and hours.
Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.
Input customer orders and invoicing information accurately and in a timely manner.
Answer overflow line and respond accordingly.
Respond to system email or call list to ensure customer order entry.
Assist customers with order entry, information requests and problem resolution.
Provide informative, helpful, business friendly assistance when working with the public, customers, vendors, and co-workers.
Perform administrative responsibilties such as checking faxes and mail on a daily basis, writing sample requests, special orders, credit requests and computer generated reports for accuracy.
Attend product training and Customer Service meetings, as well as assigned online training.
Coordinate and complete customer and inter-company Fed Ex deliveries.
Routing Will Call orders and assigning alternate ids for exchange site orders.
Performs other related duties as assigned.
Required Qualifications
Required Education: High School Diploma/GED
Required Experience: 6 - 12 Months
Customer service, call center and / or related area.
Preferred Qualifications
1 - 2 years Customer service, call center and / or related area within foodservice industry.
Basic knowledge of Microsoft Word, Excel, and Outlook.


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